AGATT is a workforce time and activity management software package used by a large number of fire and rescue services (SIS) in France.
At SDIS 59, the largest fire and rescue service in the country, with 111 fire stations and more than 7,000 personnel, this tool is used to record shifts, on-call duties and availability for both professional and volunteer firefighters. Accessing the platform and making use of its features requires knowing a few technical details that internal guides do not always cover.
Remote access and the AGATT login portal at SDIS 59
The first challenge is distinguishing between the SDIS 59 remote access portal and AGATT’s own login page. The Nord fire and rescue service uses a VPN-based system (GlobalProtect) to secure remote access to its internal applications. This portal is not the AGATT login page itself, but a preliminary network authentication gateway.
In practice, personnel connecting from home must first sign in to the remote access portal, then access AGATT through the internal interface. From a workstation at a fire station, the VPN portal is generally not required, as the local network provides direct access. This distinction helps avoid confusing a VPN connection issue with an AGATT access problem.
For any SDIS 59 AGATT login procedure, credentials are assigned individually by the service administration. If you forget your password or your account is locked, you must contact the SDIS IT department to reset it; the software does not offer a self-service form.
AGATT features enabled at the Nord fire and rescue service
AGATT covers a broad range of functions (scheduling, time tracking, training records and unavailability management), but each SIS enables modules according to its own rules. SDIS 59 does not necessarily use all the features offered by the software publisher, Pretexx.
This has a direct impact on users: a generic tutorial found online may describe screens or options that are not available in the version deployed in the Nord. Before looking for a feature, checking whether it is available in the release notes or asking the AGATT contact at your fire station is the most reliable approach.
Recording activities and shifts
Recording shifts, on-call duties and duty periods in AGATT feeds directly into working-time calculations. For professional firefighters, these calculations follow an annualized working-time arrangement established by a resolution of the SDIS board of directors. An entry error can distort the annual hours balance and lead to adjustments at the end of the cycle.
For volunteer firefighters, whose legal status is different (they are not employees of the SDIS), AGATT is mainly used to track declared availability and completed callouts. The software alone does not determine the rights associated with voluntary service, which are governed by separate regulations.
Points to check when entering data
- Always check the selected activity type (12-hour shift, 24-hour shift, on-call duty, volunteer firefighter availability) before confirming. Corrections after the period has been closed require approval from a supervisor.
- Check that the planned schedule matches the actual hours worked: AGATT may show a discrepancy if a shift swap has not been recorded by both personnel involved.
- Check the cumulative hours counter regularly to catch any discrepancies before they carry over into subsequent weeks.
Local rules and the regulatory framework for working time
AGATT is a management tool, not a legal text. The legal framework governing professional firefighters’ working time is based on local SDIS resolutions and public service regulations for local authorities. For example, annualized working time must be established by a specific resolution to be enforceable against personnel.
In practice, the data entered in AGATT is used to check compliance with these rules. The software reflects locally configured settings, not a single national standard. If a staff member notices a discrepancy between their AGATT schedule and the rules announced by their supervisor, they should check the resolution currently in force at SDIS 59, rather than relying on the software’s default settings.
Fixing an AGATT login issue or software error
The most common access problems are not caused by the software itself. They stem from three distinct issues, which should be addressed in order:
- The remote access portal (VPN) refuses the connection: check that the GlobalProtect client is up to date and that your network credentials (which differ from your AGATT credentials) are correct.
- AGATT displays a blank page or a session error: clear your browser cache, try another browser, or check that your previous session was properly closed.
- Your AGATT account is locked after several unsuccessful attempts: contact the SDIS 59 IT department, which is the only department authorized to unlock user accounts.
The AGATT user community, managed by the software publisher Pretexx, provides a knowledge base accessible from the software’s user area. It covers general questions about the software’s features. For anything related to the configuration specific to the Nord fire and rescue service, the service’s internal instructions remain the primary reference.
The most useful approach when using AGATT is to distinguish between settings specific to SDIS 59 and features that are part of the standard software. If you have questions about a counter or schedule, compare the AGATT display with the applicable resolution rather than assuming the software is correct by default.
